Frequently Asked Questions
What is your standard rental period?
The hired items will be delivered to you on the date you have booked it for at the agreed time. We will pick them up the following day at the agreed time. If you require a custom rental period, please don't hesitate to get in touch with us - we'll try our best to accommodate your needs.
What is your minimum hire value per booking?
A minimum hire value of $80 applies to all rentals.
What areas do you service?
We are a party hire business in Cairns and we mainly cater for our local area with postcodes 4865, 4868, 4869, 4870, 4878, and 4879. We can also travel further, such as Yarrabah, Atherton, Mareeba, Innisfail, or Port Douglas, at additional costs. Please contact us for more information.
How much do you charge for delivery?
- FREE to postcodes 4868 and 4869
- $25 to postcodes 4865, 4870, and 4878
- $50 to postcode 4879
For deliveries outside these areas, please contact for a quote.
Is pick-up available?
Pick-up is generally not available. In special circumstances (e.g. you live outside our service area or we are unavailable for delivery at your preferred time) we might be able to assist you with pick-up. Please contact us to confirm.
Do you set up the equipment/party package?
Some equipment/party package is set up by our team members and this is included in the price displayed on the product page and noted. This includes inflatables, slushie machines, spa parties, themed parties. For any other equipment set up (tables, chairs, etc.), you must let us know at the time of booking so that we can calculate the additional cost and time required.
How do I make a booking?
The quickest and easiest way to book equipment is submitting a request for a quote on our website (just like when you add products to your cart at your favourite online store). We will get back to you with a confirmed price and availability, and then you can book in the date by paying a $50 deposit online.
If you don’t want to book online or need to check some information prior to booking, you can email us, chat to us or call us and we can process your booking manually.
Do you require a deposit to secure my booking?
We require a $50 non-refundable deposit to secure your booking, with the remaining balance to be paid 7 days prior to your event date. If you make your booking within 7 days of the event date, we will require full payment payable upon invoice receipt.
What happens if it rains on the day of my booking?
We offer a 'wet weather guarantee' which allows you to postpone your booking to another date (subject to availability) without the loss of your payment. We will give you a full credit note for the full amount your party cost to be used at a later date, valid up to 12 months. You have up until 12pm (midday) before the day of your booking to take advantage of this option, if bad weather is forecast.
Can I cancel my booking?
In the event that you decide to cancel your booking, you need to notify us immediately in writing. A cancellation fee will be payable:
- more than 7 days before the hire period commences: $50 (the non-refundable deposit you have paid);
- between 1 and 7 days before the hire period commences: $100;
- less than 24 hours before the hire period commences: 100% of the booking fee, and where a balance payable is due, those funds become immediately payable.
Postponing an event incurs no fees if advising us with 48 hours or more notice. Otherwise a $50 postponing fee will be payable.
What if something gets broken?
We use the highest quality equipment that is built to last. All rental items may be inspected at time of delivery by you for any damage. Should any of our equipment or decorations be damaged during your hire period, we will invoice you for the repair/replacement cost or the insurance excess for our claim (whichever is lower).